Payment Policy

Payment for training packages is due in full within 24 hours of the completion of your initial consult session.

Scheduling Policy

You will receive a link to the scheduling calendar so you can choose your session times from my availability. If you have questions about that process please be in touch so I can help.

Scheduling is first come first served. I am not able to hold dates until I hear back from you as there are other families waiting for appointments as well.

My initial sessions are virtual so I can learn more about your dog and develop a training plan. After that we'll work together to decide what combination of virtual and in person sessions will be right for your training goals.

On Sundays, Mondays, and Thursdays in-person sessions happen near my home in Clinton Hill Brooklyn. On Tuesdays I have a limited number of session times available to travel to client neighborhoods. Please see here for the neighborhoods I serve.

Cancellation Policy

Cancellation is required 48 hours before a scheduled virtual appointment or in person near my home. If I am traveling to your home, cancellation is required 72 hours before our appointment. A fee, up to the cost of one session, may be incurred if canceling after those deadlines.

At the discretion of the trainer exceptions may be made in the case of emergencies such as illness or inclement weather.

*The trainer reserves the right to change an appointment to a virtual session in the event of mild illness, weather, or other issues that might impact your training success.

COVID-related policies

Most training goals can be efficiently and successfully addressed through virtual sessions. After the initial
consultation, in-person sessions are available.

I am masking when indoors and am grateful to those who will do the same. I do this to protect your health, my health, and my ability to be reliably available for your training.

On Sundays, Mondays, and Thursdays in-person sessions happen near my home in Clinton Hill Brooklyn. On Tuesdays I have a limited number of session times available to travel to client neighborhoods. Please see here for the neighborhoods I serve.