Payment Policy

After booking your session time you will receive payment info. 

Your session time will be held for up to 48 hours at which time, if payment is not received, that time slot will be released. This helps me to keep session times open for everyone so that you can always find a time that works for you.  

If you have booked a package, the full price of the package will be due when you book the first session of the package. 

Payment via Zelle is preferred. Prices on the service pages reflect Zelle prices. Please search for me using 2bdogtraining@gmail.com on Zelle. 

Payment via Paypal or other electronic methods take fees from those institutions into account. Please contact me for an invoice.

Scheduling Policy

Scheduling is first come first served. Use this link to book your initial consult.

After booking your session or package your session time you will receive payment info. 

Your session time will be held for up to 48 hours at which time, if payment is not received, that time will be released. This helps us to keep session times open for everyone so you can always find a time that works for you. 

I work both virtually and in-person. Here’s information about both.

With virtual sessions I have worked with families all over the globe. I love to work virtually and find that it’s very effective. You can read my blog post about what to expect from real time online coaching and if virtual training will work for you. 

My initial client sessions are always virtual. That first session is centered around me gathering information from you about your home set up and your pup then introducing you to the training concepts we’ll use. When we do that virtually we’re all more comfortable.

After that we'll work together to decide what combination of virtual and in person sessions will be right for your training goals.

For in-person sessions I serve:

- Atlantic Yards

- Bedford Stuyvesant

- Boerum Hill

- Brooklyn Heights

- Bushwick

- Clinton Hill

- Cobble Hill

- Downtown Brooklyn

- DUMBO

- Fort Greene

- Gowanus

- Greenpoint

- Prospect Heights

- Park Slope

- Vinegar Hill

- Wallabout

- Williamsburg

I serve some parts of these neighborhoods so please be in touch to see if I can come to you:

- Crown Heights

- Kensington

- Prospect Lefferts Gardens

- Red Hook

- Windsor Terrace

On Sundays, Mondays, and Thursdays in-person sessions happen near my home in Clinton Hill Brooklyn. On Tuesdays I have a limited number of session times available to travel to client neighborhoods.

Cancellation Policy

Cancellation is required 48 hours before a scheduled virtual appointment or one in person near my home. If I am traveling to your home, cancellation is required 96 hours (4 days) before our appointment. A fee, up to the cost of one session, may be incurred if canceling after those deadlines.

At the discretion of the trainer exceptions may be made in the case of emergencies such as illness or inclement weather.

*The trainer reserves the right to change an appointment to a virtual session in the event of mild illness, weather, or other issues that might impact your training success.

Refund Policy

Training programs depend largely on the guardian’s commitment to and consistency of training. My cancellation and refund policies help me to help you remain consistent in your training. For this reason in almost all cases I do not offer refunds. Some medical conditions, some rehoming situations, and behavioral euthanasia can trigger a conversation about a refund.

Any refunds agreed upon will be subject to a processing fee of up to $100 to cover the administrative work of negotiating and executing the transaction.

Equipment Policy

To support your dog’s training and set your dog up for lasting, long-term training progress, we will not use aversive methods for training. This includes, but is not limited to, refraining from using spray bottles, choke collars, prong collars, “no bark” collars, electronic collars, and electric fences. If you have questions about why avoiding aversive methods is vital to your dog’s training progress, I am happy to answer all your questions in your dog’s training sessions.

If you have used any of these methods in the past or are using them now, you are welcome here. Please discontinue using them during our work together, even if you are using them for behaviors that you do not think are related to the goals that brought you to me. I will be happy to provide you with effective alternative methods.

COVID-related policies

Initial sessions are always virtual. After the initial consultation we will work together to decide what combination of in person in your home, in person in other places, and virtual sessions will help you move efficiently toward your goals.

Some behavior needs a foundation of training that is better done virtually. Most training goals can be efficiently and successfully addressed through virtual sessions. Some training goals and human learning styles benefit from in person sessions. We will make a plan that’s right for you.

On Sundays, Mondays, and Thursdays in-person sessions happen near my home in Clinton Hill Brooklyn. On Tuesdays I have a limited number of session times available to travel to client neighborhoods. Please see here for the neighborhoods I serve.